At Sublime Fashion, customer satisfaction is our top priority. However, because we deal in standard sizing as well as custom-made apparel, we have a strict return policy. Please read the following carefully before making a purchase.
⚠️ STRICT NO-RETURN POLICY FOR CUSTOM MADE SUITS ⚠️
Please note: All Custom Made Suits, Tailored Items, and Made-to-Order apparel are strictly NON-RETURNABLE and NON-REFUNDABLE under any circumstances.
Because these items are specially crafted according to your specific measurements and design choices, they cannot be resold. We do not accept returns, exchanges, or issue refunds for custom-made suits for reasons including, but not limited to, change of mind, slight color variation, or fit issues. By placing an order for a custom suit, you agree to this strictly binding policy.
1. Return Policy for Standard (Ready-to-Wear) Items
For standard, ready-to-wear items, we offer a 7-day return policy. You have 7 days after receiving your item to request a return.
· Eligibility: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with all original tags attached, and in its original packaging.
· Proof of Purchase: You will need the receipt or proof of purchase.
2. How to Start a Return (Standard Items Only)
To start a return, please contact us at Ismailnawaz302@gmail.com with your Order Number and photos of the item. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
· Customers are responsible for paying for the return shipping costs.
3. Damages and Issues
Please inspect your order upon reception immediately. If you receive a defective, damaged, or wrong item (including custom suits with manufacturing defects), you must contact us within 48 hours of delivery with clear photographic evidence. We will evaluate the issue and make it right by either repairing, replacing, or refunding the item at our discretion.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have (if it falls under the eligible standard return policy), and once the return is accepted, make a separate purchase for the new item.
5. Refunds
We will notify you once we’ve received and inspected your return (for eligible standard items). If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any return-related questions, contact us at Ismailnawaz302@gmail.com